1/3/2024 0 Comments Aircall cost![]() Voicemail – Voicemail can be enabled with personalized greetings.Internal extensions – Each agent is given a personal extension line so customers can reach them easily.Call queuing – Inbound calls can be routed based on custom rules.Automatic call tracking and recording – Incoming calls can be tracked and recorded automatically or by the push of a button.It also integrates with third-party solutions like Hubspot, Zendesk, Pipedrive, and Intercom, giving you the ability to create an all-rounded, robust contact center solution. Features like call queuing, call recording, number porting, and speech-to-text make it a great solution for support and sales agents. It is a cloud-based call center software designed for customer support and sales teams. CloudTalk OverviewĬloudTalk is another Aircall alternative. JustCall can be used by enterprises of all sizes (small, mid, and large) and is perfect for a business looking to implement an all-in-one customer communication platform. JustCall’s Chrome extension lets you make and receive calls from anywhere.Get live chat support along with email and ticket support with JustCall. ![]() ![]() Pricing plans start at one user, whereas Aircall needs a minimum of three users to start.JustCall delivers more features for a lesser price.Why JustCall As An Alternative to Aircall Premium – $48 per user, per month, billed annually.Standard – $24 per user, per month, billed annually.Incredible onboarding and training serviceĮasy to tack customer conversation progress with call recording and dialogue tracking features More affordable than most competitors in the market – more features delivered at a lower cost Some features could be complex to implement in-house and may need help from the support team Reporting views could use more breakdowns Automatic saving of customer details – Calls, texts, voicemails, etc, are automatically stored on the connected CRM without the need for any manual intervention.įeedback on JustCall from Real-World Users JustCall Pros.Post numbers – Keep existing numbers when changing services to help customers reach you easily.Call recording – Record and monitor agent calls to improve quality and performance.Auto dialer – A remote phone automatically makes calls using an unloaded contact list and connects to a human agent only when the call is received.Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics.Monitor, whisper, or barge – Monitor live agent calls and provide help through whispers or by joining the call in real-time.Call queues – Route calls to the right agent using IVR, skill-based routing, and caller information to ensure customers reach the right agent and are not kept waiting.Conversation Intelligence – Craft winning pitches, and win deals with quality conversations using AI.SMS Automation – Send automated SMS texts to customers and prospects.Bulk SMS – Run bulk SMS/MMS campaigns for promotions and lead-gen campaigns.JustCall integrates all the important functionality needed within a contact center software – calls, messaging, calendar, automation, AI, and others – in a single, easy-to-use platform.Īlong with delivering an array of incredible business features, JustCall also integrates with solutions like Salesforce, Zoho, HubSpot, and Zapier to help you build an enriched customer engagement ecosystem. As one of the leading alternatives to Aircall for small and mid-sized enterprises. JustCall is a VoIP business phone system and contact center software. This article explores ten such Aircall alternatives leading the telephony and virtual call center space in 2022.Ĭonclusion: Factors To Choose The Right Solution Top 10 Alternatives to AirCall – Choose the Best Call Center Software for your Business While a popular solution Aircall is expensive to implement, and there are solutions in the market today that deliver better features at a competitive price. Aircall is a cloud-based call center software that provides functionality like call routing, call monitoring, call queuing, call recording, insight cards, conversation intelligence, performance monitoring, and so on – features needed to enhance customer engagement. Customers expect to reach you through a channel of their choice, connect with the right agent, and get their queries resolved faster.Ĭloud-based platforms like Aircall help enterprises meet these expectations. The challenge today, however, is meeting customer expectations when it comes to communication. Open communication via call, email, and other channels is critical to delivering an excellent customer experience. An enterprise can, in fact, increase revenue by 10 to 15 percent just by improving CX. The primary focus for every enterprise today is customer experience.
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